BUSINESS EXCELLENCE QUESTIONNAIRE

Is your company or institution considered in any businesses ranking in your country on the subject of your specialty (Top 10,000, Top 1,000, etc.)? We would appreciate if you are specific by including the location and category. Also, include the source of information to make it possible for us to corroborate this.

My business is placed number of the Top in my country.

2. Participation in the Civic Society

UP to 3 POINTS

Does your company or institution belong to any Official Association (Chamber of Commerce, Business Association, etc.)? If yes, please answer the following questions.

3. INTERNET Presence

UP to 3 POINTS

Please answer the following questionnaire; if necessary please describe.

4. The company’s leadership is represented and recognized by the mass media.

UP to 3 POINTS

Please answer the following questionnaire; if necessary please describe.

5. Preference of consumers/users

UP to 10 POINTS

The Evaluation Committee will survey no less than 100 people and ask them the preference and/or awareness among consumers/users of the company and/or brand.

6. Other surveys and studies of opinion from specialized businesses

UP to 3 POINTS

We will take as reference other opinion studies (not older than one year) from specialized businesses regarding the preference/awareness among consumers/users of the company and/or brand.

1. Certifications of standards in Administrative Process

UP to 2.5 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Your administrative systems have more than one international quality accreditation
b) Your administrative systems have at least one international quality accreditation
c) Your administrative systems are in the process of obtaining an international quality accreditation
d) None of the above but you have standardized administrative systems

2. Certifications of standards in productive process

UP to 2.5 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Your productive systems have more than one international quality accreditation
b) Your productive systems have at least one international quality accreditation
c) Your productive systems are in the process of obtaining an international quality accreditation
d) None of the above but you have standardized productive systems (business process reengineering)

3. Management Information Systems

UP to 2.5 POINTS

CRITERIA	YES	NO	DESCRIBE
a) You have an Integrated management information system that involves all key areas of the company a) Cuenta con un Sistema Integrado de Información Gerencial que comprende todas la áreas claves de la empresa
b) You have an Integrated management Information system that involves only the administrative areas of the company
c) You are in the process of implementing an Integrated management Information system that involves all key areas of the company
d) The company’s management information system is not integrated

4. Processes of Control and Audit

UP to 2.5 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Processes of control and audit (Extern al and Internal) are frequently developed
b) Processes of control and audit (External and Internal) eventually developed
c) Internal processes of control and audit are eventually developed
d) None of the above but you have an internal control area

1. Quality of products or services

UP to 5 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Your products or services have an international quality certification
b) Your products or services have a national or local quality certification
c) Your products or services are in the process of obtaining a quality certification
d) None of the above but you accredited quality products or services

2. Outcome of the quality of your products or services

UP to 4 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Your products or services are internationally recognized for their quality
b) Your products or services are only recognized nationwide for their quality
c) Your products or services are only recognized locally for their quality

3. Post-sales Services

UP to 4 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Your post-sales services are known for their excellence
b) Your post-sales services are satisfactory
c) Your post-sales services are average

Innovation involves changes that drive products or services to adapt better to the market needs.

Eliminates that which by being so sophisticated increments cost and makes the demand very selective. Or eliminates that factor which the market considerers risky or inappropriate.
Reduces that which the market considerers exaggerated, superfluous, o distractive.
Increments those characteristics in the product that result attractive to the new market.
Creates or introduces new characteristics to serve the market share which the product is targeted to.

1. Innovation and Technological Creativity.

UP to 2.5 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Have you implemented an important technological change in the past year?
b) Do you planned to implement an important technological change in the near future?
c) None of the above

2. Innovation and Organizational Creativity

UP to 2.5 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Have you implemented an important organizational change in the past year?
b) Do you have planned to implement an important Organizational change in the near future?
c) None of the above

3. Innovation and Creativity in the Product or Service

UP to 2.5 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Have you implemented an important change in your product or service in the past year?
b) Do you have planned to implement an important change in your product or service?
c) None of the above

4. Innovation and Commercial Creativity

UP to 2.5 POINTS

CRITERIA	YES	NO	DESCRIBE
a) Have you implemented an important commercial change in the past year?
b) Do you have planned to implement an important commercial change?
c) None of the above

1. Business Ethics

UP to 3 POINTS

2. Quality of employment

UP to 3 POINTS

3. Environment

UP to 3 POINTS

4. Commitment to Community

UP to 3 POINTS

5. Marketing Responsible

UP to 3 POINTS

1. Internationally

UP to 6 POINTS

CRITERIA	SELECT
a) More than three international recognitions
b) Two or three international recognitions
c) One international recognition
d) No international recognition

2. Nationwide

UP to 5 POINTS

CRITERIA	SELECT
More than three nation recognitions
b) Two or three nation recognitions
c) One nation recognition
d) No nation recognition

3. Locally

UP to 4 POINTS

CRITERIA	SELECT
a) More than three local recognitions
b) Two or three local recognitions
c) One local recognition
d) No local recognition

CRITERIA	YES	NO	DESCRIBE
a) As a member of your official association is your leadership recognized?
b) Have you been an active member of any official association for longer than five years?
c) Have you been an active member of any official association for less than five years?
d) Are you a member of more than one official association?
e) Have you directed an official association more than once?
f) Have you directed an official association once?
g) Have you presented and executed proposals through your official association
h) Are you an honorary member of any Official Association?
i) You are not an active member of any official association but you collaborate with some of them
j) Do you participate or have participated actively and positively in government programs that are different than public contracts?

CRITERIA	YES	NO	DESCRIBE
a) The company has had a web portal for more than three years
b) The company’s web portal is located in a page rank 3 or superior
c) Is the company’s web portal located among the first five places in the main searchers for their specialized areas?
d) Is the company’s web portal located among the first twenty places in the main searchers for their specialized areas?
e) Does the company’s web portal offer visitors additional services for free?
f) Does the company’s web portal reflect a suitable presentation along with its business leadership?
g) The company has a professional and standard web portal
h) The company’s web portal is constantly updated
i) The company’s web portal has an internet sales system
j) The company’s web portal has a personalized electronic bulletin system

CRITERIA	YES	NO	DESCRIBE
a) The mass communication media accredits the company’s leadership (not hired)
b) The company has vast presence in your local mass media
c) The company has a regular presence in your local mass media
d) The company has little presence in your local mass media
e) The company is mentioned several times a day in any mass media as an sponsor or patron
f) The company is mentioned in more than one mass media -at least once a day- as an sponsor or patron
g) The company is mentioned -at least once a day- in any mass media as an sponsor or patron
h) The company has its own source of mass communication media
i) The company owns a spot in some mass communication media

CRITERIA	SELECT
a) Excellent or Very Good
b) Good
c) Fair
d) No Opinion

CRITERIA	SELECT
a) a) Excellent or Very Good
b) Good
c) Fair
d) No Opinion